Refund
Yes, we accept returns.
We always aim to ensure our customers love our products, but if you need to return an order, we’re happy to help.
Returns Procedure
1. Please raise a return request.
2. Then send your order back to this address using India Post:
Address:
Digital Mistry
Shop No. 145, Near Nandpur Primary
School, Nandpur – 361 130
Dist: Jamnagar, Gujarat
3. We will process your money refund on the same day, post quality check. Please note that the refunded money can take 7-10 days to show in your account as per the standard banking procedure.
Terms & Conditions
- Record the unboxing: When you receive the product, record a clear, continuous video of the unboxing process, showing the packaging and the condition of the product.
- Highlight Issue: If there are any issues with the product, ensure they are visible in the video.
- Returns will be accepted only in cases when the product does not fit your bike/scooter or the wrong/damaged product was delivered to you.
- Change of mind after dispatch of the product from Digital Mistry or after receiving the product by the customer will not be considered a valid reason for returning a product.
- In cases where the customer ordered an incorrect product, shipping and handling charges will be deducted.
- Any return request has to be raised within 5 days of receiving the order. Requests raised after the 5-day window would not be processed.
- All products need to be returned in their original packaging and should reach back to us within 10 days of a return request getting accepted
- Return Orders received back to our warehouse after a window of 10 days from the date of return request acceptance would not be eligible for refund.
Note:
- Please use the general India Post Service to send us back the order. No need to use expensive Speed Post
Question
You can contact us:
By email: digitalmistry1998@gmail.com
By visiting this page on our website: https://digitalmistryshop.in/contact-us/
By phone number: +91 97261 85746